Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand

Finance Share Share this article Copy link X icon X (Twitter) LinkedIn Facebook Email Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand Puneet Mehta, a former high-level Wall Street engineer and data scientist, said the rapid expansion of AI enterprise software will increase demand for stablecoins and blockchain. By Olivier Acuna | Edited by Jamie Crawley Jun 10, 2026, 4:17 p.m. 2 min read Make preferred on Puneet Mehta, the CEO and founder of Netomi, believes the AI Agent industry for enterprise will drive significant demand for stablecoins. (Puneet Mehta/Netomi) What to know : Netomi CEO Puneet Mehta predicts the customer experience market will expand from about $500 billion today to $5 trillion by 2030 as AI moves deeper into sales, conversion and upselling. Mehta argues that AI and crypto are complementary, saying autonomous AI agents will need 24/7 blockchain-based payment rails and stablecoins rather than traditional banking systems to handle real-time transactions. Backed by a new $110 million Series C round, Netomi is building a unified AI platform that connects functions across large enterprises, a strategy Mehta says positions the company near unicorn status and poised to benefit from the sector’s rapid growth. The customer experience industry will become a $5 trillion market by 2030, according to Netomi founder and CEO Puneet Mehta, who says that growth will create demand for stablecoins and blockchain-based payment infrastructure rather than pull capital away from crypto. Mehta said companies currently spend roughly $500 billion annually on customer experience-related knowledge work. As AI expands beyond customer support into sales, conversion, upselling and cross-selling, he expects the market opportunity to grow tenfold by 2030. "Customer experience today is structured as a silo," Mehta said. "That layer of technology and people does not fully talk to every system and every process autonomously in the company. Once that starts to happen, it unlocks a much bigger category." Mehta, whose company recently raised $110 million in a Series C round backed by Accenture Ventures and Adobe Ventures, argues that the rise of artificial intelligence and crypto should be viewed as complementary trends rather than competing sectors. “The idea that AI is simply sucking capital away from crypto is a fundamental misunderstanding of where technology is heading,” said Mehta, who previously worked as an engineer and data scientist at IBM and later held similar roles at JPMorgan, Citi and Merrill Lynch. “We are not in a zero-sum battle for venture dollars.” Mehta's view that AI agents will require faster financial infrastructure aligns with a growing argument among crypto executives that autonomous software could become a major driver of stablecoin adoption. Fiat-pegged cryptocurrencies are entering a new phase of adoption, with large corporations using them for cross-border treasury flows while AI agents begin using blockchain rails for autonomous payments, Bridge and Deus X Capital executives recently said at Consensus 2026 . In April, Chainalysis said stablecoins are on track to become a foundational layer of global finance, with adjusted transaction volumes projected to reach $719 trillion by 2035 AI enabling crypto The next phase of enterprise software will rely on autonomous AI agents capable of handling increasingly complex business functions, including financial transactions, according to Mehta. “AI agents are moving money and assets faster than legacy enterprises can follow,” he said. “An autonomous agent cannot rely on traditional banking systems that take days to settle transactions via manual paperwork. ” Mehta argues that fully automated software systems require two key components: AI systems capable of decision-making and blockchain payment infrastructure capable of moving money instantly. “To achieve true end-to-end automation, these software systems require always-on capital rails that operate 24/7,” he said. That requirement could drive greater demand for stablecoins and blockchain-based settlement networks that operate around the clock (24/7). Stablecoin issuers and crypto payment firms have increasingly positioned their products as tools for real-time settlement and cross-border transactions. Still, many enterprise software companies continue to rely on traditional payment providers and banking networks, and it remains unclear how quickly blockchain-based settlement systems will become a standard component of AI-driven commerce. Stablecoins Artificial Intelligence More For You Mastercard prepares for a future where AI agents make payments By Helene Braun , AI Boost | Edited by Sheldon Reback 18 minutes ago The company is working with Coinbase, Stripe and other companies to build trusted payment systems for AI-driven commerce. What to know : Mastercard introduced Agent Pay for Machines, a platform that lets AI agents and software systems make secure, automated payments across cards, bank accounts and stablecoins. The service aims to bring trust and control to agentic commerce by authenticating AI agents, enforcing spending limits and guaranteeing settlement through Mastercard’s network. More... 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