European banks are at risk of losing customers to rivals with better crypto tools

Finance Share Share this article Copy link X icon X (Twitter) LinkedIn Facebook Email European banks are at risk of losing customers to rivals with better crypto tools A new study found that while European investors find crypto complex, they are increasingly willing to switch banks to find a trusted partner that offers secure and regulated digital asset services. By Helene Braun , AI Boost | Edited by Nikhilesh De Apr 21, 2026, 2:21 p.m. Make preferred on What to know : A Boerse Stuttgart Digital survey found that more than a third of surveyed investors in Germany, Italy, Spain and France say they would consider switching banks for better crypto investment services, with interest highest in Spain. About a quarter of respondents already own digital assets, yet majorities still feel poorly informed, view crypto as too complex and see it as insufficiently regulated and risky. Traditional banks retain a trust advantage over specialized platforms for crypto services, and many investors say clearer E.U. rules such as the MiCA framework increase their confidence in digital assets. A growing share of European investors may change banks to access better crypto services, according to a new study from Boerse Stuttgart Digital, signaling a shift in how digital assets are shaping retail finance across the region. The survey, conducted by market research firm Marketagent between August 2025 and January 2026, gathered responses from 6,000 individuals across Germany, Italy, Spain and France. It found that 35% of respondents would consider switching banks if another institution offered stronger crypto investment options. That figure rises to 40% in Spain, the highest among the countries surveyed, followed by Italy at 35%, France at 33% and Germany at 29%. At the same time, crypto ownership continues to expand. Around 25% of respondents said they have already invested in digital assets, with Spain again leading at nearly 28%. Germany followed at 25%, while Italy and France trailed slightly. Despite crypto’s origins outside traditional finance, the study suggests banks remain central to its next phase. Investors were more than twice as likely to trust their primary bank for crypto services than specialized platforms. This trust advantage comes as many investors still struggle to understand the asset class. More than 60% said they feel poorly informed about crypto, while 69% described it as too complex. Concerns around regulation also persist, with 76% viewing crypto as insufficiently regulated and therefore risky. The findings point to a potential opening for banks. Nearly one in five respondents expect their bank to offer crypto access within the next three years, suggesting that digital assets are moving from a niche offering to a standard feature in retail finance. Access to crypto in Europe has expanded in recent years, though it remains uneven. While some banks and fintech firms now offer trading or custody services, many large institutions have taken a cautious approach, often limiting exposure to select products or pilot programs. As a result, investors frequently rely on a mix of traditional banks and specialized platforms to manage their holdings. Regulation is beginning to shape that landscape. The European Union’s Markets in Crypto-Assets (MiCA) framework, which is being phased in across member states, sets common rules for crypto service providers, including licensing, consumer protection and operational standards. The aim is to create a more consistent market across the region and reduce risks tied to unregulated activity. Clearer regulation may play a role in that shift. Nearly half of respondents said European Union rules, such as the MiCA, increase their trust in digital assets, indicating that further regulatory clarity could help bring more investors into the market. AI Disclaimer: Parts of this article were generated with the assistance from AI tools and reviewed by our editorial team to ensure accuracy and adherence to our standards . For more information, see CoinDesk's full AI Policy . More For You DoorDash is bringing stablecoin payments to masses with Stripe-backed blockchain By Krisztian Sandor | Edited by Aoyon Ashraf 17 minutes ago The delivery service is working with the Stripe-led blockchain firm Tempo to bring stablecoin payouts to its global marketplace, replacing fragmented regional rails. What to know : DoorDash is working with Stripe-backed Tempo blockchain to bring stablecoin-powered payouts to its global marketplace. 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